Delivery Costs
Shipping Gross weight up to 2kg = £4.99 (via Royal Mail or Courier)
Shipping Gross weight between 2-20kg = £6.95 (via Courier - signature required)
Free Delivery on all orders over £75.00 + VAT.
For small orders with a gross weight of 1kg or less, please email for delivery quotation. If we can safely send your order via 2nd Class Royal Mail Package Post we will be able to offer you a lower P&P charge.
We always send our goods as economically and safely as possible. Any Mainland UK orders processed directly via the website which weigh 1kg or less when packed will receive a part refund of standard delivery charges paid when you placed the order.
Other UK destinations are served and the cost for your specific area will be added to your basket as you check out. Please also note that we will ship to other UK destinations using the most economical method available.
We also deliver to other European destinations. Please email us via the Contact us page with details of your order for a delivery quotation.
***Shipping gross weight includes the weight of product, product packaging, packing materials and carton. An additional 250g is added to the total shipping weight of your products when calculating the relevant delivery charge. This represents the weight of packing materials and carton.***
Please note, we recycle as much of our packaging as possible and orders are sent out in used but clean boxes/packages.
Delivery of Orders
- We aim to fulfil your order within 7 working days from the date of Order Confirmation unless there are exceptional circumstances. In the unlikely event that your order is not received within 7 working days, please notify Rizos immediately.
- Your order will be delivered to the address provided at the time your order was placed. We are unable to accept changes to a delivery address after receiving the order.
- Delivery will be to a single
UK or Eire address and we are unable to split an order for delivery to separate addresses. - A delivery charge inclusive of VAT will be added to your order subject to the gross weight of the order.
- Gross weight includes the weight of the product, product packaging, and packing materials. An additional 250g is added to the weight of each order to represent the carton and packing materials.
- The delivery prices quoted on the website are for Mainland
UK areas only. Scottish Highlands & Islands, Channel Islands, Northern Ireland and Eire are served but are subject to different delivery charges. Charges for these areas will be added to your order as you check out. - Deliveries are made via a third party carrier and are made between Monday and Friday excluding Bank Holidays and will require a signature.
- You will be responsible for any charges incurred for failed deliveries.
- Discrepancies or problems with the order must be notified to Rizos within 24 hours of receipt of the order.
- Products ordered will be at your risk once delivered to you or the recipient.
Procedure for Cancellation of Orders
- You may cancel your order within 7 days from the date of delivery beginning on the day after you receive the products.
- You must inform Rizos in writing (letter, fax or email) stating your decision and reasons for cancellation.
- You must return the products to Rizos immediately and in the same condition in which you received them. Returns are at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession.
- Rizos will process your refund as soon as possible upon receipt of the returned products in the same condition as you received them. If the products are not returned to Rizos, we cannot refund any payment.
- Refunds will be made via the same method of payment as used when making the original payment.
- Orders for products made to your own specification cannot be cancelled.
Returns
- If you have received a product which you consider is defective/damaged, please contact Rizos immediately (within 24 hours of receipt) so that we can arrange a replacement or refund.
- We will require a photograph of the defective/damaged item.
- In the event that Rizos have requested the return of a damaged item, the cost of returning the item will be refunded.
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Refunds will be made via the same method of payment as used when making the original payment.
